I. Introduction

This Privacy Policy defines and informs you of the manner in which POINT ROUGE uses and protects the information you transmit to us, if any, when you use this website accessible from the following URL: www.pointrouge.com ( hereinafter the "WebSite").
Please note that this privacy policy may be modified or supplemented at any time by POINT ROUGE, in particular to comply with any legislative, regulatory, jurisprudential or technological developments. In such a case, the date of its update will be clearly identified at the top or bottom of the page of this policy. These modifications engage the User as soon as they are posted online. It is therefore appropriate that the User consults regularly this privacy policy and use of cookies to take note of its eventual changes.

II. Personal data

In general, it is possible for you to visit POINT ROUGE website without communicating any personal information about yourself. In any case, you are obliged in any way to transmit this information to POINT ROUGE.
However, in case of refusal, you may not be able to benefit from some information or services that you have requested. As such indeed, POINT ROUGE can be brought in some cases to ask you to inform:

  • Last name
  • First name
  • eMail address
  • Phone number
  • Address
  • Postal code
  • City
  • Country
  • Driver's license number
  • Flight number
  • Flying Blue number
  • Seniority of driving license

(hereinafter your "Personal Information"). By providing this information, you expressly agree that it will be processed by POINT ROUGE, for the purposes indicated in point 2 below, as well as for the purposes stated at the end of each form. 
In accordance with the General conditions on Data Protection (RGPD) adopted by the European Parliament on April 14, 2016, and the computoring and liberty Act of January 6, 1978 amended, POINT ROUGE informs you of the following points:

1. Identity of the responsible of treatment

The responsible of treatment is the company : Dany PHAN Director

  • POINT ROUGE, 96 avenue Charles de Gaulle - Orphelinat, 98800 Nouméa, New Caledonia - South Province
  • Phone number : +687 28 59 20
  • Mail : direction@pointrouge.com

2. Purposes of the treatment

POINT ROUGE may process your Personal Information:

  1. for the purpose of providing you with the information or services you have requested (in particular: Contact form Booking form Special offers registration.
  2. for the purpose of collecting information enabling us to improve our WebSite, our products and services (in particular through cookies).

a. Collection of Personal Information

We collect the following information :

  • Last name
  • First name
  • eMail address
  • Phone number
  • Address
  • Postal code
  • City
  • Country
  • Driver's license number
  • Flight number
  • Flying Blue number
  • Seniority of driving license

The personal information that we collect are collected through forms and through the interactivity established between you and our website.

b. Forms and interactivity

Your personal information are collected through a form, namely :

  • Contact form
  • Booking form
  • Special offer registration

Your information is also collected through the interactivity that may be established between you and our website in order to :

  • Statistics

3. Recipients

Only POINT ROUGE is recipient of your Personal Information. These, whether in individual or aggregated form, are never transmitted to a third party, notwithstanding the subcontractors to whom RED POINT makes use (you will find more information about them in point 7 below). Neither POINT ROUGE, nor any of its subcontractors, sells the personal data of visitors and Users of its webSite.

4. Shelf life

Your Personal Information is kept by POINT ROUGE only for the time corresponding to the purpose of the collection as indicated in 2 above which can not in any case exceed 24 months.

5. Computing Rights and Freedoms and RGPD

Your rights regarding access to your personal data.
You have the right to access to your personal data and request that it be rectified, supplemented or updated. You can also request the deletion of your data or oppose their treatment, provided to justify a legitimate reason.
You can ask to exercise your right to the portability of your data, which means the right to receive the personal data that you have provided us in a structured format, commonly used and the right to transmit this data to another responsible of treatment.
Finally, you can formulate guidelines for the retention, deletion and communication of your personal data after your death.
You can exercise your rights with the personal data manager of POINT ROUGE :

  • By mail :
    • Point Rouge : 96, avenue Charles de Gaulle - Orphelinat, 98800 Nouméa, New Caledonia
  • By eMail :

Before responding to your request, we may verify your identity and / or ask you to provide us with more information to respond to your request. We will endeavor to comply with your request within a reasonable time and, in any event, within the time limits set by law.
In the event of an unsatisfactory response, you can make a complaint with the National Commission for Informatics and Liberties (CNIL): https://www.cnil.fr/fr/plaintes

a. Right of access and communication of data

You have the faculty to access to Personal Information that concerns yourself.
However, because of the obligation of security and confidentiality in the processing of personal data that behove to POINT ROUGE, you are informed that your request will be processed provided that you bring proof of your identity, including through the production of a scan of your valid ID (if requested by our dedicated electronic form) or a signed photocopy of your valid ID (in case of written request).
POINT ROUGE informs you that it will be entitled, if necessary, to oppose manifestly abusive requests (by their number, their repetitive or systematic nature).
To help you in your process, especially if you wish to exercise your right of access by the way of a written request to the postal address mentioned in point 1, you will find by clicking on the following link a mail template developed by the National Commission of Computing and Freedoms (the "CNIL"). https://www.cnil.fr/fr/modele/courrier/exercer-son-droit-dacces

b. Right to rectify data

Under this right, the law allows you to request the rectification, updating, locking or deletion of data concerning yourself that may be inaccurate, incorrect, incomplete or obsolete.
Also, you can set general and specific guidelines regarding the fate of personal data after your death. In this case, the heirs of a deceased person may demand to consider the death of their relative and / or to make the necessary updates.
To help you in your process, especially if you wish to exercise, for your own account or on behalf of one of your deceased relatives, your right of rectification through a written request to the postal address mentioned in point 1, you will find by clicking on the following link a mail template developed by the CNIL. https://www.cnil.fr/fr/modele/courrier/rectifier-des-donnees-inexactes-obsoletes-ou-perimees

c. Right of opposition

The exercise of this right is only possible in one of the two following situations : 
When the exercise of this right is based on legitimate reasons; or When the exercise of this right is intended to impede the collected data from being used for commercial prospecting purposes. To help you in your process, especially if you wish to exercise your right of opposition by the way of a written request addressed to the postal address indicated in point 1, you will find by clicking on the following link a mail template developed by the CNIL. https://www.cnil.fr/fr/modele/courrier/supprimer-des-informations-vous-concernant-dun-site-internet

6. Reply Delay

POINT ROUGE undertakes to respond to your request for access, rectification, opposition or any other request for additional information within a reasonable period of time, which may not exceed one month from receipt of your request.

7. Authorized service providers and transfer to a third country of the European Union

POINT ROUGE informs you that it uses its authorised service providers to facilitate the collection and processing of data that you have communicated. These service providers may be located outside the European Union and have communication of collected data through the form or forms present on the Website.
POINT ROUGE has previously secured the implementation by its providers of adequate safeguards and compliance with strict conditions of confidentiality, use and data protection. In particular, vigilance was focused on the existence of a legal foundation for any transfer of data to a third country. As such, one of our service providers, Google Analytics complies with legal frameworks related to the transfer of data such as the EU-US and Swiss-US Privacy Shield Framework.
In addition, the hosting of www.pointrouge.com is supported by :

La Fabrik, 
33 ter street Jean-Jaurès - 98 800 - New Caledonia,
Tel. : + 687 26 39 04,
Mail: contact [at] la-fabrik.nc.

The host is AWS whose servers are present in New Caledonia.

8. Complaint to the competent authority

If you consider that POINT ROUGE does not fulfill its obligations in regard to your Personal Information, you may address a complaint or a request to the competent authority. In France, the competent authority is the CNIL to which you can address a request electronically by clicking on the following link: https://www.cnil.fr/fr/plaintes/internet.

a. Security

The personal information we collect is kept in a secure environment. People working for us are required to respect the confidentiality of your information. To ensure the security of your personal information, we use the following measures:

  • SSL (Secure Sockets Layer) Protocol
  • Back office with required username / password 
  • Firewalls

We are committed to maintaining a high degree of confidentiality by incorporating the latest technological innovations to ensure the confidentiality of your transactions. However, since no mechanism offers maximum security, there is always a risk involved when using Internet to transmit personal information.

b. Legislation

We undertake to respect legislative regulations set out in the GDPR of the European Union.

III. Cookies policy

1. Statistical data

In order to better understand the interests of the website’s visitors in order to its improvement, we may have to measure the number of pages viewed, the number of visits, as well as visitor activity on this website, and their frequency of return. For this purpose, the technology of "cookies" can be used on parts of this website. In addition, the company POINT ROUGE can proceed to the analysis of the frequentation of this website from the exploitation of connection’s data. To oppose to the registration of cookies or be warned before accepting cookies, we recommend that you read the help section of your browser that will tell you what to do.

2. What is a Cookie and what is it for?

A cookie is a text file that can be saved, subject to your choice, in a dedicated area of ​​the hard drive of your terminal (computer, tablet ...) at the time of the consultation of an online service with your browser software.
It is transmitted by the server of a website to your browser. At each cookie is assigned an anonymous identifier. The cookie file allows its issuer to identify the terminal in which it is registered during the period of validity or record of the concerned cookie. A cookie does not allow to reach a physical person.
When you visit POINT ROUGE Website, we may have to install, subject to your choice, different cookies including advertising cookies.

3. Links to POINT ROUGE external websites and third applications

To allow you to interact with other websites on which you may have accounts (such as Facebook and other social media websites) or to join communities on these websites, we may provide you with links or integrate third applications that allow you to connect, publish content or join communities from our websites.
We may also provide you with links to websites external to POINT ROUGE.
The use of these links and applications is subject to the privacy policies of third party sites with which you must become familiar before using the links or applications.
POINT ROUGE can not be held responsible for their privacy practices or their content.

4. List of cookies used by RED POINT

Here is the list that we mainly use on our website:

  • Google Analytics
  • Cookie Facebook: This cookie, created by Facebook, allows to offer to our website’s visitors targeted advertising of our products on their platform.

5. How long cookies are active?

Cookies usually mature no later than 13 months after being placed on the user's computer or mobile terminal.

6. Cookie settings

f you refuse to have cookies installed on your computer or mobile device, you can set your browser to limit or exclude the use of cookies. Your browser can provide you with information about setting cookies. In particular, you can configure your browser to alert you when a visited website uses cookies. You can also set your browser to reject all cookies or accept some types of cookies. In general, you can disable the cookie feature on your browser, without affecting your POINT ROUGE’s website ergonomics visit.
Note that these settings are only valid for pages created and owned by POINT ROUGE. When we integrate links to external websites and you click on these links, you leave our site: therefore, the parameters and policies applicable to our website no longer applies. It is then your responsibility to consult on this website, the policy on data protection and cookies.
If you do not wish to receive cookies from our website, you can configure your browser to refuse them or warn you when you receive one, asking you if whether you accept or not the placement of a such cookie. You can also set your browser to disable cookies. To understand how to do this, please consult the "Tools" tab of your browser, or any other similar name.
However, we recommend you to not disable our cookies. Keep in mind that if you block, turn off, or reject our cookies, some pages on our website will not be able to display properly or you will not be able to use some services that require you to log in.
If you refuse to have our cookies placed on your computer, you will have to deactivate them. To do this, please follow the appropriate instructions below depending on your browser :